Discord hops the generative AI train with ChatGPT-style tools

Founded by tech visionaries John Furrier and Dave Vellante, SiliconANGLE Media has built a powerful ecosystem of industry-leading digital media brands, with a reach of 15+ million elite tech professionals. SiliconANGLE Media is a recognized leader in digital media innovation serving innovative audiences and brands, bringing together cutting-edge technology, influential content, strategic insights and real-time audience engagement. What drew our attention to the Pika Labs project was its mission to democratize video creation. The free AI tool allows users to generate short videos based on text descriptions or image prompts, which is great for smaller creators who are getting started and don’t want to lose the competitive edge. Typically, AI-powered video generation tools can be quite expensive, leaving smaller creators behind. We developed this guide to assist you in choosing the best call center software for your business.

ClickUp takes on Slack and Teams with its own AI-powered ‘everything’ chat

RingCX is a good substitute for Talkdesk because it has a 14-day free trial, giving you the freedom to explore the software before committing, and high-quality customer support for prompt assistance when needed. Freshcaller has a user-centric interface that presents a wealth of information in a structured and easy-to-understand manner. It uses graphs and color-coded status indicators to support at-a-glance understanding. In addition, its logical layout makes navigation through different sections easier. RingCX, developed by RingCentral, is cloud-native AI call center software with built-in workforce engagement, omnichannel reporting and analytics, and AI-generated summaries and transcripts. RingCX takes the number one spot in our list because it offers a comprehensive and user-friendly platform for businesses of all sizes.

• Boasting a client base of more than 160 customers—including Fortune 1,000 companies—RingCX has demonstrated its market leadership.
• Productivity measurements in enterprise software often suffer from selection bias, where only the most successful implementations generate public case studies.
• RingCX, developed by RingCentral, is cloud-native AI call center software with built-in workforce engagement, omnichannel reporting and analytics, and AI-generated summaries and transcripts.
• For a more secure solution, RingCX is a viable alternative, offering data encryption, secure voice technology, and advanced user authentication mechanisms to ensure the integrity of your customer interactions.

They can show you a unified task inbox

Since LLMs like ChatGPT offer the ability to automate making summaries of text (although they sometimes make mistakes), Discord says it is going to introduce “Conversation Summaries” in a limited number of servers next week. While experimental, the company hopes it will be able to “bundle streams of messages into topics,” that could potentially allow others to jump into ongoing conversations more easily without having to read through a long backlog. In this case, Discord is using OpenAI’s tech to upgrade its existing robot, called “Clyde.” The update, coming next week, will allow Clyde to answer questions, engage in conversations, and recommend playlists. Users will be able to chat with Clyde in any channel by typing “@Clyde” in a server, and the bot will reportedly also be able to start a thread for group chats.

Users will soon be able to hover their cursor over unfamiliar jargon to receive AI-generated explanations based on a company’s unique vernacular and conversation history. Customized AI-generated action items will be shared in a user’s activity feed whenever they’re mentioned in a message that specifies a specific task and deadline for them. We do not recommend switching productivity systems solely for automated task scheduling—not today, anyhow. ChatGPT, Claude, and other AI large language model (LLM) tools are improving so quickly, today’s recommendations could become obsolete tomorrow. But the features that may be worth the switch—a universal task inbox and meeting-scheduling tools—require only AI’s close cousin, automation. Today’s AI task-scheduling tools are best used as a space for you to think more carefully about how you use your time.

• Prioritizing functionality, it incorporates interactive elements that let you hover over the graph to reveal specific data points.
• What makes Fathom different from Otter is that it also lets you share video clips from the meeting — and can even highlight emotions.
• Synthesia offers an extensive and diverse library of avatars to choose from, and you can even create a custom avatar that looks like yourself if you want.
• Typically, AI-powered video generation tools can be quite expensive, leaving smaller creators behind.
• Additionally, Discord announced a collaborative whiteboard with a text-to-image generator and the creation of a $5 million fund aimed at encouraging developers to build AI tools on Discord.
• You can review recorded calls to maintain compliance with company policies and regulatory requirements, while live monitoring lets you give agent feedback and support.

The chat interface helps generate code from developer prompts, but also explains why, as well as assists with improving code, including refactoring or generating tests and documentation. AI has the potential to radically impact everyday workflows and the ways we do business as working professionals or creators. Hundreds of tools and software applications claim to have AI-powered features, but only a small subset are truly designed with AI at their core. Direct and seamless integrations with these third-party solutions make sure that your selected AI call center software will work well with your existing software and workflows. Dialpad and T-Mobile have partnered to launch AI Recaps, a feature that provides precise, actionable insights from conversational data. AI Recaps cuts down note-taking time and correctly identifies next steps from calls and meetings.

Why We Picked Talkdesk

This funding will drive AI-driven call summarization and sentiment analysis, improving call quality and CRM integration. Talkdesk recently introduced Navigator, a new generative AI (GenAI) tool for boosting the customer experience by addressing the limitations of traditional IVR systems. Navigator uses GenAI for context-aware interactions across digital and voice channels for a continuous conversational experience. It simplifies the management of customer inquiries, understands requests in natural language, and delivers personalized responses, preventing call abandonment. Talkdesk is AI call center software with AI-powered self-service, intelligent routing, and real-time analytics.

Munch is one of the most popular AI content repurposing platforms on the market today, alongside competitors like Opus, Submagic and now Descript with its new AI clip feature. We like Munch the best because it’s designed for more serious creators and small-business owners. In addition to video editing, Descript deeply integrates AI into audio production, offering tools such as Overdub to clone a real voice and make spoken corrections without the need to rerecord.

The newest version of Sonnet is one of the best-performing AI models on coding charts, exhibiting wide-ranging improvements for industry benchmarks. It is currently the top model on the SWE-bench chart, solving 49% of the verified dataset, which is 500 real-world GitHub issues. Give them a try, then say hello over at the Feisworld YouTube channel and let us know how it’s going.